returns


return/exchange
please shop carefully as we do not offer refunds for change of mind purchases, products may be returned for an exchange or credit note only. this policy is non-negotiable.
our policy lasts 14 days. if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange or store credit.
to be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. it must also be in the original packaging.

handmade disclaimer
we specialise in the unique + handmade. yes they have imperfections + yes they have flaws + that's exactly why we love them. it is the mark of the artist + artisan that you are buying + supporting.  some of our products are made from natural materials and therefore differ from item to item.  if you are unsure about a product, please contact us prior to purchasing to discuss. 

non-returnable items:
gift cards
bed linen* (hygiene reasons)
any item not in its original condition, is damaged or missing parts for reasons not due to our error
any item that is returned more than 14 days after delivery

to complete your return/exchange:
contact us FIRST within 14 days of purchase by email - kat@urplace.com.au
we will provide you with a return approval number
we require a receipt or proof of purchase
please ship your items back to us as per below

faulty or damaged items

if item is defective or damaged, you must email us + advise within 3 days of receiving your item. if the item is faulty we will cover the shipping cost back to us. 

shipping
to return your product, AFTER obtaining a return approval number, you should mail your product to: shop 2, 728 old princes highway sutherland New South Wales AU 2232
you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable. 
if the package does not reach us safely and undamaged, we will not be able to complete the return/exchange so we strongly recommend you use a tracked shipping method for safe delivery.  please ensure you package your item securely.  
depending on where you live, the time it may take for your exchanged product to reach you, may vary.
if you are shipping an item over $75, you should consider using a trackable shipping service + purchase shipping insurance. we don’t guarantee that we will receive your returned item.

refunds (if applicable)
we only refund items if they are defective or damaged. once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

late or missing refunds (if applicable)
if you haven’t received a refund yet, first check your bank account again.
then contact your credit card company, it may take some time before your refund is officially posted.
next contact your bank. there is often some processing time before a refund is posted.
if you’ve done all of this and you still have not received your refund yet, please contact us at kat@urplace.com.au.

sale items (if applicable)
unfortunately sale items cannot be returned or exchanged